Call Allocator

client in Sheffield (S9) near the old airport are looking for a Call Coordintors/Schedulers.

You will be responsible for the co-ordination of a group of field engineers to resolve a range of IT hardware fault calls, providing a call scheduling and monitoring service (including parts ordering and allocation to engineers) in the most cost effective manner in accordance with our contractual requirements. Particular emphasis is placed upon pro-active call management, including updating clients on call progress and re-scheduling of engineer workloads.

The role does involve working some weekends on a rota basis.

PERSONAL QUALITIES, SKILLS AND EXPERIENCE:
*Excellent customer service skills
*The ability to manage a varied workload and work under pressure
*Excellent communication skills
*Excellent organisational skills are required together with the ability to adapt to a fast moving and changing environment.
*Competent knowledge of UK geography
*PC literate to at least a basic user level
*Ability to work to common standards and procedures
*An understanding of the balance between service and the cost of service

CRITERIA:
*Commercial Awareness
*Concern for Order and Detail
*Customer Focus
*Flexibility
*Initiative
*Team Work

The client is based on Business Park near the Sheffield Airport, S9.

The desk is open 8am-8pm, 7 days a week. Working shifts including some evenings & weekends on a rota, 37.5 hours per week.